Comments on: Troubleshooting

By: Timo Elliott

Timo Elliott — Mon, 05 Sep 2011 16:59:26 +0000

Lindsay — try using the offline version, with the .swf files in the same directory as the PowerPoint — it reduces the number of possible problems!

By: L

Tue, 30 Aug 2011 11:51:38 +0000

Last year the twitter ticker was working fine but now when I open the same slide decks I am getting this mysterious #2048 error. In the past I was not aware of there being any kind of falsh app stored anywhere either. Any suggestions for how to get this back to working again?

By: Stephen

Stephen — Tue, 23 Aug 2011 14:38:01 +0000

Hello,

I have a 2032 error, and yet I can’t seem to fix it. Doesn’t seem like Twitter is down. Do I have a setting off? I am using Powerpoint 2010.

By: Cait O

Cait O — Fri, 10 Jun 2011 17:51:58 +0000

I’m having a strange issue – the auto-tweet works for my first two tweets, but when the presentation gets to the third tweet it says an error occurred because my username and password are wrong. But it works fine 2 minutes before. Is there a way I can solve this issue?

By: Timo Elliott

Timo Elliott — Mon, 21 Feb 2011 14:46:26 +0000

Sorry about the late reply — I was on vacation. I’m sorry, I’m not quite sure what the issue is. The error message is saying that there’s a connection problem, either between you and the supertweet.net service, or between them and Twitter, but it’s hard to know where…

By: maryanna

maryanna — Fri, 26 Nov 2010 20:18:19 +0000

Hi! I’m reviewing your nice app for an Italian IT magazine. Yet I’m worried because I can’t send messages through AutoTweet: I filled in the fields with my Twitter username, password, and hashtag and did as you explain in your video. Then I wrote the tweet into the slide, in the Notes field, framing it into [twitter] and [/twitter] tags, and viewed it in Presentation mode. A message was displayed: “An error occurred. Please check your username and/or password and resubmit”. That’s really weird because username and pw are certainly right!! I couldn’t use the Update Bar either. A 2048 error appeared. Maybe there’s a problem with Outlook? Or something regarding security settings?Thank you if you can reply as soon as possible! So that I can finish my article!

By: Scott Thompson

Scott Thompson — Sat, 03 Apr 2010 05:04:55 +0000

On the voting slide – It seems to be frozen. It says loading but then nothing ever comes up. Any ideas?

On the ticker- even when I put in an alternative feed it still is pulling from twitter. The alternative feed works on the feedback slide though….

By: Jesse Wilkins

Jesse Wilkins — Sun, 21 Feb 2010 15:20:20 +0000

Hi Timo,

Crazy question, I know, but in the instructions and troubleshooting there are references to possible connectivity issues with the sapweb20 server? Is that possible? I work from a home office and my testing last week (successful) and this week (not) are from the same computer on my home network.

By: Timo Elliott

Timo Elliott — Sat, 20 Feb 2010 17:01:20 +0000

Jesse, sorry, I’m afraid I don’t really know… it’s still working for me, so yes, it might well be some type of security issue, but unfortunately I know nothing about UACs… maybe also take a look at any logs from your firewall or virus protection software — In the past, I’ve had mysterious blockages that turned out to be my corporate software suddenly deciding that my home router was suspicious, etc.

By: Jesse Wilkins

Jesse Wilkins — Sat, 20 Feb 2010 14:39:57 +0000

Hi Timo,

Still trying to figure out this connection problem. I had Autotweet working on Feb 10 (see http://www.twitter.com/jwilkinslive) and now when I try to publish with the status updates, it shows a popup with “connection problem” and no Tweet goes out. The only change I can see was something to UAC but I can’t find where I originally changed that in the installation instructions. Help pls?