Based on a blog post and proof-of-concept application earlier this year, I have been championing a SAP BusinessObjects Innovation Center project to build an “augmented corporate reality” prototype.

The idea stemmed from one of the key themes of my BI future directions presentations: that for the first time in centuries, new technology comes from the consumer world, not from governments and businesses, and so we need to adapt and adopt these technologies for corporate use.

The mobile telephone is starting to become a “universal pointing device”: using the phone’s GPS location and compass, it knows where you are, and what you’re looking at. There is now a wide range of augmented reality mobile applications available on the market that help people find the nearest pizzeria, get information about a monument, or locate local twitter users.

How could this functionality be used in the business world? My first proof-of-concept blog post imagined examples of a manager getting information about a particular retail operation, a factory foreman getting maintenance records of machinery, and comparing sales between two different areas of a retail store.

These examples spurred a lot of conversations with customers around the globe about possible applications:

• An oil company interested in getting information about equipment in refineries
• A car manufacturer interested in providing information to managers of sales dealerships
• A consumer goods company interested in tracking information and location of their vending machines

Based on those conversations, we have been able to validate the core concepts and refined the functionality of our prototype. The result is an iPhone / iPad application that works closely with the SAP BusinessObjects Explorer technology and the BI onDemand web site.

Before I tell you more about it, let me emphasize: it’s a prototype, not a product. The SAP BusinessObjects innovation center is modeled on Google Labs. We’re taking a transparent, Web 2.0 approach to innovation. Rather than working for years in some dark room and then unveiling a completed product, the team creates iterative prototypes and make them freely available for download, so that you can test them, use them, and give us feedback. They’re free, but not supported, and we give no guarantees that they will be developed further. The idea is that not-so-good ideas sink without wasted development, while good ideas get refined before turning into real products (our track record is very good: mobile BI, the Explorer product, and many features of the current BusinessObjects platform all started off as prototypes).

And please note that everything I mention below may change over time, based on your feedback. We are in the process of refining the prototype, and hope to make it available for you to download and use in the next few weeks or months.

How it works

You upload a data set that includes Point of Interest (POI) information to the BusinessObjects OnDemand platform at bi.ondemand.com (you can sign up for a free account), set some data configuration options, then access that data set from your iPhone or iPad. The prototype works out what information to display based on your location and the phone’s compass heading:

The prototype uses five fields of information to define the “points of interest” (POIs) that can be viewed: latitude, longitude, name, an associated image, and at least one data value.

Demonstration Screen Shots

First we install the Augmented Reality Explorer application (currently, this involves a specific build for identified devices – we will make it a free download from the Apple App Store as soon as we can). We then open up the application on the iPhone, and log into a BI OnDemand account:

We choose an appropriately-configured data source. The points of interest are then automatically displayed based on your location: you can choose to see either the closest POI first, or the one closest to the direction you are pointing your phone. The icons are configurable — in this case, I’m using them to indicate the current state of sales: the arrow indicates whether current sales are larger than the previous period, and the color indicates whether the current sales are above, equal to, or below the current sales targets.

We can choose to display the points on a map, and zoom in to get more detail by tapping on the radar to make it full screen, and sliding a finger to choose the radius of distance we’re interested in:

I can also view the points of interest superimposed on the real world, using the iPhone’s camera – as I move around, each POI seems to hover over its physical location, and I can choose what information is displayed as each point is selected:

At any time, I can choose to filter the points by any of the dimensions available in the data set, and clicking on a POI takes me through to the same interface as the BusinessObjects Explorer application. Any filters that are applied in the augmented reality view are applied to the Explorer view, and vice-versa, so I can easily and simply explore the information available (and it could be many millions of rows of data, if you’re using SAP BusinessObjects Explorer Accelerated)

And the prototype looks great on the iPad, too (the camera view is not available, obviously):

Other thoughts:

• The possible uses are currently limited by the precision of the location services of the iPhone/iPad (GPS, cell tower triangulation, wifi triangulation). It works very well outdoors with GPS, but using cell-towers only tells you where you are within a few blocks (which is good enough to locate the nearest retail branch, but not for comparing one aisle of a supermarket with another). Various companies such as SkyHook and Cisco are working on increasing the available precision.
• The Augmented Explorer prototype can also directly access a corporate Explorer server, with an appropriately formatted data set
• The BusinessObjects data quality solutions include location coordinates for just about any address in the world. In an ideal world, you’d be able to submit a file with addresses, and we’d turn it into coordinates on the fly, and that’s something we’ll be looking into in the future. In the meantime, there are other free solutions out there.
• Note that the locations that you’re looking at don’t have to be static: imagine pointing your device to get information about cars, trucks, or people (e.g. combining it with information from the Social Network Analyzer prototype). In the short term, data latency getting information into Explorer would be an issue, but better BI on event information will improve this area, too…

Next steps:

If you have an questions, comments, or feedback, or feel like you have a good case for getting a copy of the application even before we post it to the App Store (e.g. you’re an SAP employee with a customer who might be interested), feel free to contact me or the SAP BusinessObjects innovation center team directly. We’re particularly interested in finding real-world scenarios for this (it’s not about doing something just for the sake of the technology).

Early press coverage:

• SAP working on augmented reality for business, Jennifer Scott, IT Pro, July 8, 2010
• Q&A: Timo Elliott, BI evangelist at SAP, Jennifer Scott, IT Pro, July 9, 2010
• SAP working on augmented reality for business, TechCentral (Ireland), July 12, 2010
• SAP working on augmented reality for business, Leo King (Computerworld UK), Network World, July 9, 2010

On May 25th 2009, SAP acquired innovative startup Skydata, a new type of business mobile “mashup” application that provides fast and easy access to all your business data on RIM, Windows Mobile and Apple iPhone devices.

The company is part of SAP’s long-term strategy to support the new “business users” who need to access information from multiple systems easily and intuitively.

As SkyData company founder and CEO, Kevin Nix, puts it:

“The problem is not that we don’t have data – we have a lot of data. The issue is access. SkyData is the first mobile business application that integrates all of this information together. The business information I need, when I need it. That’s SkyData.”

SkyData offers SkyData connects CRM, back office, newsfeeds, social networking and business profiling information so that any of this information is a quick click away during a phone call, email, text message or calendar event.

It unifies personal and business networks ranging from Outlook address books, Google and Yahoo contacts, Facebook, LinkedIn, Plaxo and Jigsaw business networks, and finally formal CRM applications such as Salesforce.com, SugarCRM, Microsoft and NetSuite. The SkyData application runs on most RIM Blackberry, Windows Mobile, and Apple iPhone devices on AT&T, Verizon, T-Mobile USA and Sprint networks.

According to Brad Reed of Network World,

“One of the application’s key features is that it keeps data within the cloud to be pushed out to devices, rather than requiring employees to log on to a Web browser to extract it. In other words, SkyData is a distributed Web application that brings data to the user, rather than having the user get the data themselves.

“The result will be an increase in more collaborative computing that will allow more users to make direct decisions in corporate projects, and not have to rely on typical top-down approaches where only project managers get to call the shots.”

SkyData was featured at DEMO 2008:

“It’s the holy grail of mobile computing: distribute corporate data to mobile devices on demand. A simple goal bounded by complex and expensive, IT-intensive projects and a diverse array of mobile devices. SkyData Systems has altered that dynamic, moving data into the cloud and making it available to any device in a fast, affordable and self-managed service. In effect, SkyData is doing for corporate data stores what RIM did for business email: make it easily accessible anywhere it’s needed.”

Here’s an overview of the main SkyData features, from the now-retired web site.

Search Across all your Enterprise Applications

Michael Hickins of BNET has written about SAP’s plans.

“SAP is determined to hold onto its large enterprise customers by offering them on-demand software that complements their existing on-premise SAP implementations. That’s something Salesforce.com can’t promise, even though such links could be achieved with custom integration work.”

“According to [Shailesh Rao, the senior vice president of SAP’s large enterprise on-demand software division], SkyData technology provides a “very unique way of aggregating data regardless of what form it’s in,” and said that SAP will integrate use that technology to change how it delivers software to smartphones.”

One thing SkyData has to offer in this area is mobile enterprise search. For example, at minute 4:00 of the DEMO video above:

“At this point, SkyData is doing a structured search across all of my personal and business contacts and related information, so I don’t have to go to 29 different places. The information is right there, and it’s tied to this opportunity.”

And the SkyData search box will do a scan of structured and unstructured data across all your applications:

“It’s not just Google search – databases, newsfeeds, profiles, and I get a complete list”

This obviously fits in with SAP’s long-term strategy around information integration and access, including the SAP BusinessObjects portfolio and SAP Netweaver.

Links:

Skydata Integrates Everything, Put it On a Smartphone

SkyData to Offer Unified Personal & Business Networks

SAP Getting Agile and Mobile

In a recent interview with SearchSAP.com’s news editor Courtney Bjorlin, SAP’s CTO Vishal Sikka explained that mobile applications, the cloud and virtualization will be key technologies in SAP’s product roadmap. Here are some key excerpts from the article:

Entire economies going mobile in the next several years and companies running almost exclusively on mobile environments. So the way in which people access and support those applications will become increasingly important.

All of this technology fits into four categories: constructing the applications, delivering them, customers consuming them, and ensuring the change and lifecycle management of those applications.

SAP’s product roadmap is to continue to establish a framework for consuming these technologies in a way that doesn’t disrupt customers.

SAP customers want applications delivered in the cloud, but they don’t want to sacrifice the functionality they get from their on-premise applications.

More and more customers are running SAP in a virtual environment, and more want to do so.

Vishal Sikka’s Timelessness Blog: http://vishalsikka.blogspot.com/ for more about his vision of Timeless Software